Whether you are an advent player at Royal Vegas or are a newcomer and looking to get in touch with Canada’s most widely used online casino, there are a few options you have at your disposal.
One of the most popular ways is to use their live chat option found under the “Contact Us” portion. When you arrive to this tab there is an option to choose Live Chat or Email Support. Simply click on which option you prefer and a representative typically replies within 3-5 minutes.
Live chat at Royal Vegas is good for questions about registration, game types, compatibility questions and payments. For escalating a game that may be subject to crashing or some other manner you deem severe it is best you email their support team so that the most appropriate person gets assigned to your case.
Whether you create a live chat or email inquiry you will be assigned a ticket that can later be used for reference if other team members ever have to get involved with your case. Royal Vegas is really good about getting in touch right away via its live chat function and finishing up on the back end via email exchange. However, in most cases your inquiry will be able to get resolved quickly via live chat and it is less likely you will be left waiting for days with no customer service response.
Royal Vegas has 24/7, 365 days a year support and its service members are all trained to be versed in gambling, technology and overall services provided. The service is based out of Europe where the company is headquartered and even has multi-lingual support for those not fluent in English.